FAQ

General Questions

1. What is a USB-C hub and docking station?

- A USB-C hub expands the number of ports available on your device, allowing you to connect multiple peripherals through a single USB-C port. A docking station offers even more connectivity options, often including video outputs, Ethernet ports, and charging capabilities.

2. What devices are compatible with your USB-C hubs?

- Our USB-C hubs are compatible with a wide range of devices including laptops, tablets, and smartphones that feature a USB-C or Thunderbolt 3 port. This includes popular models like the MacBook Pro, Dell XPS, iPad Pro, Surface Pro, and more.

3. What is the difference between USB-C and Thunderbolt 3?

- USB-C is a versatile port that supports data transfer, video output, and charging. Thunderbolt 3 uses the USB-C form factor but offers enhanced performance with faster data transfer rates, support for dual 4K displays, and more power delivery capabilities.

Product-Specific Questions

4. How many devices can I connect to your 5-in-1 USB-C hub simultaneously?

- Our 5-in-1 USB-C hub allows you to connect up to five devices simultaneously, including one USB-A peripheral, one Power Delivery USB-C device, one HDMI display, and two memory cards (SD and TF, though only one card can be read at a time).

5. Can I charge my laptop through the USB-C hub?

- Yes, our USB-C hubs feature a Power Delivery USB-C port that allows you to charge your laptop while using the hub.

6. What video resolutions are supported by the HDMI port?

- The HDMI port on our USB-C hubs supports up to 4K UHD (3840x2160 @ 30Hz) resolution. It is also backward compatible with 1080p/720p/480p/360p resolutions.

Usage and Compatibility

Do I need to install any drivers to use the USB-C hub?

- No, our USB-C hubs are designed to be plug-and-play. No additional drivers are required for use.

Can I use the USB-C hub with my smartphone?

- Yes, as long as your smartphone has a USB-C port that supports OTG (On-The-Go) functionality, you can use our USB-C hub with it.

Will the USB-C hub work with my gaming console?

- Our USB-C hubs can be used with gaming consoles such as the Nintendo Switch for connecting peripherals and expanding connectivity options.

Ordering and Shipping

How can I place an order for a custom USB-C hub?

- You can place an order directly through our online store. Simply select the product, customize it if necessary, and proceed to checkout.

Do you offer international shipping?

- Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary depending on the destination.

What is the estimated delivery time for my order?

- Delivery times can vary based on your location and chosen shipping method. Typically, orders are processed within 1-2 business days and delivered within 5-10 business days for standard shipping.

Warranty and Support

Do your USB-C hubs come with a warranty?

- Yes, all our USB-C hubs come with a one-year limited warranty that covers manufacturing defects.

How do I contact customer support?

- You can reach our customer support team via email or through our contact form on the website (kibyx@subosen.com) . We aim to respond to all inquiries within 24 hours.

What should I do if my USB-C hub is not working properly?

- Please contact our customer support team with details about the issue. We will guide you through troubleshooting steps and assist with warranty claims if necessary.

Customization and Bulk Orders

Can I customize the USB-C hubs with my company's logo?

- Yes, we offer customization options including logo printing and personalized packaging. Please contact our sales team for more information on customization services.

Do you offer discounts for bulk orders?

- Yes, we provide discounts for bulk orders. Please contact our sales team for a quote based on your specific requirements.

What types of customizations are available?

- Customizations can include OEM ODM design, logo printing, color options, packaging design, and specific port configurations to meet your needs.

Technical Questions

19. Is the USB-C hub compatible with USB 2.0 and USB 1.1 devices?

- Yes, our USB-C hubs are backward compatible with USB 2.0 and USB 1.1 devices, though data transfer speeds will be limited to the capabilities of those older standards.

20. Can I use the USB-A ports to charge my phone or tablet?

- While the USB-A ports can supply power, they are not recommended for charging high-power devices as they support a total output of up to 5V/900mA. For optimal charging, use the dedicated charging port if available.